Your pool, in one place.

Visit reports with photos, your invoices and AutoPay, free estimates, and our referral program — one tap from your home screen.

📲 Put Pelican on your home screen

iPhone: tap the Share button, then “Add to Home Screen.”

Android: tap the menu (⋮), then “Install app” or “Add to Home screen.”

🏊My Visits & Photos Every service visit — what we did, chemical readings, and photos of your pool. 💳Pay & AutoPay See invoices, pay in a few taps, put a card on file, and turn on AutoPay. 📋My Quotes Review and approve quotes we’ve sent you, right in your account. 📞Call Pelican Current customers: repairs, extra work, or anything about your pool — (904) 318-1999. ✉️Message Rick Questions, gate codes, schedule changes — send Rick a note right from the app. 🧰Troubleshooting Quick, safe checks for common pool issues — and when to just call us. ✨New Here? Get a Free Estimate Tell us about your pool and we’ll set up your free on-site estimate. 🛍️Shop Pelican Gear Tees, hats, mugs, and more from the Pelican shop. 🎁Refer & Earn $50 Send us a neighbor and earn account credit. Details below.

Refer a neighbor, earn credit

You get $50 credit

For every neighbor who signs up for recurring service and mentions your name.
Your credit lands after their first paid month — and there’s no cap.
Your neighbor gets a free pool school walkthrough to learn their pool.
One-time jobs don’t earn credit — recurring customers only.

Just have them call (904) 318-1999 or send a free estimate request and mention your name.

Message Rick

Questions about your service, a gate code change, a repair you’re thinking about — it all goes straight to Rick.

This opens your email app with the message ready to send to our office, so it comes from your email address and Rick can reply right back. In a hurry? Call (904) 318-1999.

Troubleshooting — safe checks you can do

Most pool hiccups start with water flow. These are the safe, no-tools checks — anything beyond them, that’s our job.

💧 Water looks cloudy

Empty the skimmer basket and check the water level — it should sit halfway up the skimmer opening.
Run the pump a few extra hours today.
Still cloudy after 48 hours? Call us — cloudy water is chemistry talking, and we’ll sort it on or before your next visit.

🟢 Water starting to turn green

Brush the walls and steps — algae lets go much easier when brushed.
Run the pump around the clock and empty the baskets daily until we get there.
Please don’t add store-bought shock on your own — we’re already managing your water, and doubling up can set the balance back. Just call, and we’ll move your visit up if we can.

⚙️ Pump won’t start, or hums and clicks off

Check the breaker panel for a tripped breaker, and make sure the timer or switch is on.
If the breaker trips again after one reset, stop there and call us — repeated tripping is the pump asking for help, and anything inside the wiring is ours to touch, not yours.

🫧 Pump runs, but flow is weak or full of air bubbles

Check the water level first — low water is the #1 cause. Fill to halfway up the skimmer opening.
With the pump off, empty the pump basket by the equipment, then restart.
Check the skimmer flap (the floating door) isn’t stuck shut.
Still bubbling or losing prime after that? Call us — that can be a suction-side leak.

🔧 Filter pressure reads high

When your filter is clean, its gauge sits at its normal number. If it’s crept up roughly 8–10 pounds over that, it’s asking for a cleaning.
Filter cleanings are part of your service — note it in a message to Rick and we’ll handle it; no need to open the filter yourself.

🧂 Salt system says “Check Cell” or “Low Flow”

Low flow comes first: check baskets and water level like above — most warnings clear once flow is back.
If the warning stays, message Rick. Salt cell cleaning is included in your service, and we clean cells the way that protects their lifespan and warranty — please don’t acid-wash it yourself.

🤖 Automatic cleaner stopped moving

Empty the cleaner’s bag or basket, check for a twig or toy jamming the wheels or throat, and untangle the hose.
Check the skimmer and pump baskets too — a full basket starves the cleaner.
Still stuck? It may be worn wheels or tracks — message Rick and we’ll check it on the next visit.

📉 Think you might have a leak?

Quick bucket test: fill a bucket on a pool step with pool water, mark both water lines, and compare after 24 hours with the pump running its normal schedule. If the pool drops noticeably more than the bucket, something’s leaking.
Losing more than about a quarter-inch a day beyond normal evaporation? Call us — finding leaks early is exactly what our repair side does.

Stop and call us — don’t troubleshoot these: a breaker that keeps tripping, any burning smell or sparking at the equipment, gas heater errors or soot, water pooling around the equipment pad, or broken glass in the pool. Call (904) 318-1999.

How your account sign-in works

The buttons above open your secure Pelican account, where your visits, photos, invoices, and payment methods live. Your username is the email address we have on file for you. First time? Use the “Create Login” link in the portal invite email we sent you, and you’ll set your own password.